Responsible Gaming
Gambling Should Be Entertainment
Online casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. The house always has a mathematical advantage, and there is no guaranteed way to win. Play only with money you can afford to lose, and never gamble with funds needed for essential expenses such as rent, bills, food, or savings.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use online casino services in New Zealand. We are committed to preventing underage gambling. If you are under 18, please do not attempt to gamble online.
Warning Signs of Problem Gambling
If you recognise any of the following behaviours in yourself or someone you know, problem gambling may be developing:
- Chasing losses by gambling more to try to recover money lost
- Hiding gambling activities or lying about the amount of time or money spent
- Feeling unable to stop gambling, even when you want to
- Neglecting family, work, school, or other important responsibilities
- Gambling to escape problems, stress, anxiety, or depression
- Borrowing money or getting into debt to gamble
- Experiencing irritability or restlessness when trying to reduce gambling
- Gambling larger amounts to achieve the same excitement
- Using gambling to cope with difficult emotions
- Friends or family expressing concern about your gambling
Self-Help Tools & Safer Gaming Features
Responsible online casinos offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose
- Reality Checks: Receive reminders about how long you have been playing
- Session Time Limits: Set a maximum duration for each gaming session
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling platforms
- Cooling-Off Periods: Take mandatory breaks from gambling
- Account Closure: Permanently close your account if necessary
We encourage you to use these tools proactively to maintain healthy gambling habits.
Support & Help Resources for New Zealand
If you or someone you know is struggling with problem gambling, professional help is available:
New Zealand
- Problem Gambling Foundation (PGF)
Free counselling and support services
Website: www.problemgambling.nz
Phone: 0800 664 262 (free call)
Available 24/7 - Gambling Helpline
Confidential support for problem gamblers and their families
Phone: 0800 654 655
Available 24/7 - Gamblers Anonymous New Zealand
Peer support and 12-step recovery programme
Website: www.gamblersanonymous.org.nz
International Resources
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- United Kingdom: GamCare – www.gamcare.org.uk
- United Kingdom: GamStop – www.gamstop.co.uk
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
Need Help? Take Action Today
If you believe you have a gambling problem, or if gambling is negatively affecting your life, your relationships, or your finances, please reach out for help immediately. There is no shame in seeking support — help is confidential, professional, and available.
Contact the Problem Gambling Foundation (PGF) on 0800 664 262 or visit www.problemgambling.nz
Your wellbeing is important. Help is available, and recovery is possible.